Return & Refund Policy

Return & Refund Policy

At Girliestuffs, we strive to provide high-quality makeup and skincare products. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns & Refunds for Store Errors

If you receive an incorrect item or a damaged product due to our mistake, we sincerely apologize. You are eligible for a full refund, including shipping costs.

• Contact us within 2 working days of receiving the item.
• Provide clear photos of the wrong or damaged item.
• The item must be unused and in its original packaging.
• We will arrange a return and issue a full refund once we confirm the issue.

2. Returns & Refunds for Customer Errors

If you mistakenly ordered the wrong item, we offer a refund under the following conditions:

• You must contact us within 2 working days of receiving the item.
• The product must be unopened, unused, and in its original packaging.
• We will not refund the original shipping cost.
• You are responsible for the return shipping cost.
• Once we receive and inspect the returned item, we will process the refund.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or refunds on:

• Used or opened products.
• Items not in their original condition.
• Returns requested beyond 2 working days after delivery.

4. How to Request a Return or Refund

To initiate a return, please email us at [email protected] or WhatsApp us +971566982009 / +971544415622 with:

• Your order number
• The reason for return
• Photos (if applicable)

Once approved, we will provide return instructions. Refunds will be processed within 3 to 5 business days after we receive the returned item.

Thank you for shopping with Girliestuffs!